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TREATS
  • WELLBEING
  • RETURNS & REFUNDS

    RETURNS & REFUNDS

    REFUND POLICY

    It is within your right to ask for a replacement or refund under the Australian Consumer Law consumer guarantees. To be eligible for a refund, your item must be unused, in the original packaging and in the same condition that you received it. We do not accept refunds on sale-items or clearance stock. We do not accept refunds for products that have been opened or used.

    If you would like to refund a product due to change of mind, a 15% restocking fee will be incurred, which will be deducted from the refund amount.

    For all returns or refunds, please email us first at admin@lailaandme.com.au so we can arrange a drop off/delivery address. You are responsible for paying for your own shipping costs for returning your item.

    Shipping costs are non-refundable – if you receive a refund, it will be for the cost of the product/s only, not the order amount including shipping.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

    If an exchange has been arranged, please allow the usual packing and shipping timeframes for the replacement product to reach you.

    Based on 2064 reviews
    93%
    (1925)
    4%
    (74)
    2%
    (31)
    1%
    (15)
    1%
    (19)
    Itch relief

    What’s fantastic product. Bought to try and help itch relief for our Labrador. It’s has certainly worked amazingly for us. Highly recommended

    Great bulk buy

    Bailey does alot of training so fresh healthy nutritional treats are a big part of her life and these are amazing value! Easy to break into small pieces too

    Salmon treats for golden bellies!

    Our golden retrievers absolutely love all the Leila and me treats and these are no exception!
    Thankfully I have a good hiding draw otherwise they may all be gone in a flash!

    Love it

    Lives in the car. Game changer with two puppies

    Great for something different

    My smaller terrier really got stuck into these, a great novel item for my dogs to try. Its a bit messy, looks like I had a bunny massacre minus the blood and guts in my living room. Will buy intermittently to give my dogs enrichment

    L
    Chicken Jerky
    Lindy Jones
    a hit with my dogs

    As you would expect, my dogs were happy with the product, I just wish this sort of thing were more affordable

    Croc Tails

    My Dog loved the Crocodile tails, they definitely were a favourite

    Kangaroo treats

    My pug loves the freeze dried kangaroo treats. They are a great treat after our daily walk.

    S
    Freeze Dried Raw Venison
    Shakti srikanth
    Our girl Coco loves it !!

    My girl goes gaga over the venison. And as it's easy to break-up, I dont have to worry about her choking as she is a senior dog.

    Love love love

    Love the freeze dried turkey; comes in random sizes, can be cut easily and most importantly, my fussy af whippet boy loves it.
    Guess who will come running back for turkey treats?! Recall made easy. Thanks Laila and me xoxo
    PS We're regular customers of the freeze dried range. Love supporting local business.

    Wonderful

    These were a great hit with our sometimes Mr Fussy. I didn't expect him to be a) so enthusiastic or b) eat the whole thing in one sitting but he did.
    Not one skerick of fur was allowed to be wasted, the last morsels that escaped were sniffed out and snaffled up. These were definitely a big hit and Ill be feeding them again. Highly recommended by Carson

    E
    Crocodile Jerky
    Easther Sudharta
    Crunchy, Nutritious & Yoda-Approved!

    Yoda and his brothers got their paws on @laila.and.me Crocodile Jerky, and let’s just say—it was love at first bite! 🦴💛
    Single-ingredient goodness – Just 100% crocodile, making it a great hypoallergenic option for pups with sensitive tummies.
    High in protein, low in fat – Perfect for keeping our little adventurers fueled without the guilt.
    Super crunchy texture – the boys are loves the satisfying crunch, and is obsessed!

    We love supporting Aussie-made treats that are healthy and delicious. If your pup hasn’t tried crocodile jerky yet, this one’s a must! 🐾✨

    Fussy fur babies

    My dogs are very fussy eaters and they loved these treats. Would highly recommend.

    Excellent product wish we could afford more.

    We love the wild rabbit fur treats. Perfect for dogs with strong prey drive, all their Christmas' have come at once. Whilst the price point is not over the top, we wish we could afford them more regularly. Highly recommended.

    My boxer loved these !!!

    My boxer loved these rabbit twists, she has always loved chasing rabbits and this was like a bonus for her.

    rabbit feet

    Kaiser loved these as a one protein treat
    very happy with product and delivery

    Great idea!

    I think the rabbit twists are a great idea, good fibre with the fur, however my Kate buried hers for later

    My girl loves these

    Perfect treat for my puppy, so cute too

    Awesome product

    Our dogs love the different protein. The only improvement with products - maybe less plastic. Thank you

    Valentine’s Day cookies

    Dog loved them

    So happy I found these crocodile treats

    Our golden retriever has to be on a diet with novel crocodile as his protein due to possible ibd. I was so happy to find these ones as these and the croc jerky by Laila and Me are the best I've found online. These croc chips look so full of good nutrition and our golden just loooves them. They are a bit oilier than the croc jerky but will be wonderful nutrition for his coat and health.

    Crocodile jerky a hit

    This is the best crocodile jerky I have come across. Our golden retriever was put on a special diet with only crocodile as his novel protein. This is the only jerky I've found that is able to be broken up into pieces as training treats.

    K
    FREE GIFT OVER $150 (Table Scraps)
    Karen Webb
    My dogs loved the table scraps mixed

    My staffie says yummy thanks very much…..

    I love the surprises I get with every box. And the pups love the treats.

    Wild Rabbit Fur Twists

    My dog has loved chewing, tossing it around, playing with it till I just had to throw the last tiny bit away. She absolutely loved it. I found it in my bed, in the couch where she tries to bury things and under her bed. She had it going for over a week. As soon as it arrived she could smell them through the bag and didn’t let up till I gave her one. The best thing since sliced bread according to my dog. Thank you.